The Problem: The Adoption Barrier
Companies invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), expecting a efficient implementation. Yet, complication, ongoing changes, and limited direction often result in a "user adoption challenge":
- Staff Uncertainty: Employees struggle to operate new SAP tools or complete multi-step transactions, leading to confusion and increased reliance on help desks.
- Non-compliance: Users avoid standard SAP processes, which results in inaccurate entries, policy breaches, and wasted time.
- Training Gaps: Manual-based instruction is ineffective over time, leaving staff unsupported when they are working.
- Low ROI: The potential of the SAP system is not realised, as most users access only a small part of its features.
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The Answer: Contextual Guidance with SAP WalkMe
The WalkMe user enablement layer, fully integrated into the SAP environment, bridges the Digital Adoption Gap. It integrates with your SAP systems to deliver on-screen assistance exactly when needed.
By using WalkMe with SAP, your clients can ensure every user, regardless of background, can complete tasks efficiently from the outset.